Privacy Policy

Effective Date: 19 July 2025

Kowloone Group Sdn Bhd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our reward application ("App").

1. Information We Collect

When you register or use the App, we may collect the following personal information:

• Name
• Date of Birth
• Email Address
• Phone Number
• Gender

We may also collect usage and device data (e.g., IP address, device type, and interaction logs) to help us improve our service.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your user account
• Verify your identity and eligibility for rewards
• Personalize your experience and offers
• Communicate with you regarding your account, rewards, or promotions
• Improve the App’s performance and user experience
• Comply with legal obligations and resolve disputes

3. Sharing of Information

We do not sell your personal information.

We may share your information with:

• Service providers who help us operate the App (e.g., hosting, analytics, customer support)
• Partners or merchants for processing and delivering your rewards (only where necessary)
• Authorities if required by law or to protect our rights

4. Data Retention

We retain your personal information for as long as your account is active or as needed to comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Choices

You may:

• Update your profile information in the app
• Request deletion of your account and associated data

To exercise these rights, please contact us at: kowloone.fnbgroup.tech@gmail.com

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Our App is not intended for children under 13 (or the age defined by local law), and we do not knowingly collect information from them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy in the App or via email.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Kowloone Group Sdn Bhd
Email: kowloone.fnbgroup.tech@gmail.com